Question 1

What is the estimated delivery time?

Accepted Answer

We aim to ship your order within the timeline shown on the product page. Your estimated delivery date may vary based on: – The brand’s location – The delivery pin code You can view the exact delivery date for your order anytime in the ‘Orders’ section of your Bubbyland account—on the app, website or mobile site.

Question 2

Where is my order?

Accepted Answer

It's super easy to track your order! Here's how: -Head to the ‘Orders’ section in your Bubbyland account -Tap on the order you’d like to track -Tap ‘Track’ next to the item to see its latest status As soon as it ships, we’ll send you an SMS with a tracking link.

Question 3

Do you deliver internationally? Also, can I make the payment using international cards?

Accepted Answer

Unfortunately, we currently deliver only within India. However, we do accept most international credit cards via PayU Biz, including: • VISA • MasterCard • Diners Club • American Express (AMEX)

Question 4

Can I open the package before accepting delivery?

Accepted Answer

The package cannot be opened before accepting delivery. If there’s an issue after receiving it, we offer hassle-free returns and exchanges.

Question 5

Can you expedite my pre-order delivery?

Accepted Answer

Placing a pre-order means you're buying an item that’s carefully curated from our manufacturing department just for you once your order is confirmed. Since these products are handpicked and go through specific checks, delivery may take 3 to 4 weeks, and unfortunately, we can’t fast-track these orders.

Question 6

What is Pre-order?

Accepted Answer

Placing a pre-order means you're purchasing an item that isn't ready for immediate dispatch. These specially curated products are handpicked and sourced from our own manufacturing process, which is why delivery may take a bit longer—usually around 3 to 4 weeks.

Question 7

Why does my tracking status say 'Cancelled' or 'Returned to Shipper'?

Accepted Answer

Your order was returned to us. Here’s why it may have happened:-

The package was damaged during transit.
The delivery was refused by the recipient. 
The address provided was incorrect — always double-check before placing an order.
 No one was available to accept the order after multiple delivery attempts. Unfortunately, we cannot re-deliver orders once they’re returned to our fulfilment centre. 
If you’ve already paid — a full refund will be processed to your original payment method within 3–5 working days. You’ll also get an SMS confirmation once it's done.

Feel free to place a fresh order for the same or a similar item, depending on stock availability.

Question 8

My Order shows as delivered but I can't find it, what should I do?

Accepted Answer

If your tracking shows ‘Delivered’ or you’ve received a delivery confirmation SMS, but the package hasn’t reached you: 
1. Check around – A neighbour, family member, building security, or your house help might have accepted it for you. 
2. Still can’t locate it? – Reach out to us within 5 days of the delivery status. For further assistance. [Call us] or [Email us].

Question 9

I missed the delivery of my order today. What should I do?

Accepted Answer

If you are unavailable when our courier partner attempts delivery, our courier partner likely tried to contact you via SMS, call, or WhatsApp. You can also request a reattempt or share delivery feedback by clicking on the ‘Track ’ option, which is available under the ‘Orders’ in your Bubbyland account. Our courier partner will make up to three delivery attempts. If all three fail, the package will be returned to our fulfilment centre, and if you’ve paid online, your refund will be processed back to your bank account within 3-5 working days. It will appear under the name of Hopscotch. Unfortunately, we cannot redeliver the same shipment—but you’re welcome to place a new order for the same or a similar item based on availability.

Question 10

My order status shows 'Out for Delivery', but I haven't received it yet. When can I expect it?

Accepted Answer

Your order is on the way and will be delivered as per the schedule set by the courier partner. If needed, they’ll contact you directly. For the latest updates, please keep an eye on your SMS, WhatsApp, or email

Question 11

Can I get my orders delivered at a specific time?

Accepted Answer

Our courier partners follow fixed delivery routes, so scheduling a specific delivery time isn’t possible.

Question 12

Is it possible to speed up the delivery of my shipped order?

Accepted Answer

We offer express delivery in select locations. Just enter your pin code on the product page to check availability and delivery timelines. Note: Once an order is placed, we won't be able to speed up delivery beyond the estimated date shown.

Frequently asked questions

What is the estimated delivery time?

Where is my order?

Do you deliver internationally? Also, can I make the payment using international cards?

Can I open the package before accepting delivery?

Can you expedite my pre-order delivery?

What is Pre-order?

Why does my tracking status say 'Cancelled' or 'Returned to Shipper'?

My Order shows as delivered but I can't find it, what should I do?

I missed the delivery of my order today. What should I do?

My order status shows 'Out for Delivery', but I haven't received it yet. When can I expect it?

Can I get my orders delivered at a specific time?

Is it possible to speed up the delivery of my shipped order?

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