To cancel your order, head to the ‘Orders’ section in your Hopscotch account. Select the order you wish to cancel and tap on ‘Cancel’ under ‘Order Details’. Please note: Once an order has been shipped, it cannot be cancelled. If you no longer wish to receive the item, you can refuse the delivery at the time of arrival.

In rare situations, your order may be canceled if we’re unable to source the item from our brand partners, if it doesn’t meet our quality standards, or if it gets lost or damaged while en routed to your location. If this happens, we’ll notify you right away. For prepaid orders, a refund will be initiated immediately and should reflect in your bank account within 3–5 working days under the name ‘Bubbyland’ in your bank statement.

For Orders Not Yet Shipped: Online Payment: Refunds will be credited to your original payment method within 3–5 working days, it will appear under the name of Bubbyland. COD: No refund as no payment was made. For Orders Already Shipped: After the courier partner confirms the cancellation within 24–48 working hours, we’ll process your refund. Online Payment: The refund will be credited to your original payment method within 3–5 working days and will appear as ‘Bubbyland on your bank statement.’

Once the order has been dispatched from our fulfilment centre, it cannot be cancelled via the website. However, you can choose to reject the order when delivery is attempted at your doorstep. After the courier partner confirms the cancellation within 24–48 working hours, we’ll process your refund. Online Payment: The refund will be credited to your original payment method within 3–5 working days and will appear as ‘Bubbyland on your bank statement.’

Yes, you can cancel your order as per the standard cancellation policy.

You will receive a full refund of the upfront payment.